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Complaints Publication Report
Firm Name: Acorn Insurance & Financial Services Ltd
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st January 2021 to 31st July 2021
View brands / trading names covered by this report on our FCA register entry
| Number of complaints opened by volume of business | ||||||||
| Product / service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 3.00 per 1000 policies in force | 2.68 per 1000 policies sold | 880 | 898 | 24% | 76% | 50% | Other general admin/customer service |
| Credit related | – | – | 119 | 139 | – | – | 57% | – |