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Complaints Publication Report


Firm Name: Acorn Insurance & Financial Services Ltd
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st January 2021 to 31st July 2021

View brands / trading names covered by this report on our FCA register entry

  Number of complaints opened by volume of business            
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 3.00 per 1000 policies in force 2.68 per 1000 policies sold 880 898 24% 76% 50% Other general admin/customer  service
Credit related 119 139 57%