Due to the continuing Coronavirus situation in the UK, we are currently experiencing a large volume of calls.
If you need to make an update to your policy, please do so online by clicking this link.
Please use the following link if you wish to make a claim.
To see what help and support we are offering customers during the Coronavirus pandemic, click here.

Opportunities at Acorn Insurance

Jobs at Acorn Insurance - join our growing team of insurance experts.
Home » Opportunities at Acorn Insurance

Acorn Insurance – Current Vacancies

Established in 1982, our headquarters are based in Formby, a quiet town in the North West. From this small acorn we continue to grow, having recently expanded our offices to Liverpool city centre in an historic Grade II listed building. With such growth, we now require talented individuals to join our expanding departments, bringing new skills, experience and a shared dedication to succeed. This page contains all of the current opportunities to join our continually expanding company.

We value our employees and strive to provide a friendly and professional workplace environment that focuses on the development of our teams.

Below are our most recent career opportunities – please scroll down in order to see all current vacancies. Click on the icon to the right of the job title to see full details of the position. You can read our Applicant Privacy Policy here.

To apply, simply send your current CV, together with the full job title (including geographical location of the position) to: talentacquisition@acorninsure.com. Clicking the ‘Apply’ button, found within each vacancy description, will either lead directly to an application page or open our email address. If emailing, please remember to include the position to which you would like to apply within your email.

Commercial Vehicle Sales Agent

Full Time – Permanent

Working in Liverpool City Centre

Salary: £18,500 per annum (plus excellent bonus structure)

We are currently recruiting for Sales Agents to work within our established Commercial Vehicle Sales Team. This is a sales role acting as a point of contact for new and existing customers. If you are a self-motivated individual who is eager to develop your career, is customer-focused and professional, enthusiastic and has keen attention to detail, then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Handling inbound customer sales enquiries
  • Managing callbacks and follow up to maximise sales
  • Creating new business policies payments and schedules
  • Sell added value products compliantly
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem-solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required
  • Demonstrating superior time management skills and meeting a performance target

What We’re Looking For:

  • ​Excellent written and verbal communication skills
  • Demonstrate experience in a sales environment
  • Ability to deliver exceptional customer service
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Ability to adapt to changes within a fast-paced environment
  • Target driven and motivated

Working hours: Monday to Friday, 37.5 hours per week

Rota: 9:00am to 5.30pm, working 1 in 3 Saturdays until 5.30pm (Full day holiday back on every Saturday worked)

Control Team - Team Leader

Full Time – Permanent

Liverpool (initially working from home)

Salary: Competitive

We are currently recruiting for a Control Team TL to join our successful Finance Operations department. This role offers the opportunity to join an established team with a view to improving processes and finding efficiencies. As a Team Leader you will join a group of dedicated team leaders supporting the Head of Financial Operations.

This role calls for a reliable, articulate and self-motivated individual, who has great attention to detail and team management experience in a finance environment.

What You’ll Be Doing:

  • Set, monitor and manage KPIs
  • Regular reporting to Head of Financial Operations, working closely to ensure resource is effectively utilised and forecasted
  • Manage the escalation and resolution of any issues to senior management in a timely manner with supporting information and preventative measures implemented to prevent any future reoccurrences
  • Prioritisation of team workload to meet demand during busy periods
  • Manage direct-report staff, to effectively train, evaluate and support them
  • Perform regular 1-2-1 sessions and appraisals with team members providing feedback and performance management where required

What We’re Looking For:

  • ​Experience of leading a team with workflow management and people management skills in a finance environment
  • Works with fellow team members to ensure a stable and friendly team spirit and professional office environment
  • ​Flexible and responds well to new challenges
  • A strong desire to solve issues at root cause with a ‘can do’ attitude
  • ​Willing to own the problem and the solution
  • Able to work under pressure
  • Proficient in Microsoft packages with excellent knowledge of Excel

Working hours: Monday to Friday, 9:00am to 5:30pm, 37.5 hours per week

Customer Service Agent - Telematics

Full Time – Permanent

Liverpool City Centre

Salary: £18,125.00 per annum plus achievable monthly bonus

 

We are currently recruiting a talented Insurance Customer Service Agent to work within our established Telematics Team. This is a customer service role acting as a point of contact for existing customers. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and has keen attention to detail, then Acorn is the place to either start or enhance your insurance career.

What You’ll Be Doing:

  • Handling inbound customer enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Customer service experience
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

Monday to Friday 9:00am to 9:00pm on a 3 week rolling rota
plus 1 in 3 Saturdays 9:00am to 5:30pm, 38.6 hours per week

Customer Service Representative - Liverpool

Full Time – Permanent

Liverpool

Salary: Basic salary £18,500 with earning potential up to £23,500 OTE per annum

 

We are looking for Customer Service Agents who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you

As a company we really value your work life balance so all rota’s will be given 3 weeks in advance to enable you to plan your days weeks in advance.

Bank Holiday working may be required.

What You’ll Be Doing:

  • Responding to Customer Queries about their insurance policies via phone, email and webchat
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints

What We’re Looking For:

  • A positive “can do” attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner
  • Previous Insurance or Financial Services Industry experience
  • Previous Customer Service Experience

Experience

  • Customer Service: 1 year (Preferred)

Monday to Saturday, 37.5 hours between 8:00am and 9:00pm on a three week rolling rota,
including 1 in 3 Saturdays

Customer Service Representative - Taxi

Full Time – Permanent

Home and office based roles available

Salary: Basic FTE £18,500 up to £23,500 OTE, Pro rata for part time hours, based on 37.5hrs FTE

 

We are pleased to announce that we have some exciting new roles to join our growing taxi and commercial department.

We are committed to delivering our customers a first-class customer journey and we are looking for colleagues who are passionate about delivering an outstanding customer service, are self-motived, have great communication skills and a real desire to continuously improve.

These new roles in taxi and commercial customer service offer full time hours along with remote and office working. We want our colleagues to have a journey and not a job, which is why we have developed these new roles to give you the opportunity to progress and increase your potential earnings based on a 3 level tier skill set, giving you to the chance develop and grow within the customer service role.

Bank Holiday working may be required.

What You’ll Be Doing:

  • Responding to Taxi and Commercial Customer queries about their insurance policies via phone, email and web chat
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Have multiple conversations with different customers on web chat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Investigate and resolve customer complaints

What We’re Looking For:

  • A positive “can do” attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner

Experience

  • Customer Service: 1 year (Preferred)

Monday to Saturday between 8:00am to 9:00pm on a 3 week rolling rota,
37.5 hours per week

First Response Unit Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: £18,125

 

What You’ll Be Doing:

  • As initial point of contact for all new claim’s reports, to effectively capture and validate all new claims, supported by accurate and prompt liability decision making
  • To instruct all appropriate suppliers required initially to progress new claims
  • To manage our customers’ claim journey and expectations on non-fault claims whilst maximising the utilisation of our chain of suppliers
  • To refer all fault opportunities to the intervention team within SLA
  • To refer all dispute cases to the 14-day team
  • Excel against customer service level expectations, ensuring effective communication of all claim decisions and progression
  • Capture accurate and complete claim data to validate new claims, ensuring thorough chronological record keeping of all activity within file claim notes
  • Proficiently investigate and assess liability by capturing key information to proactively determine the correct liability decision
  • Instruction of key service suppliers required to progress the claim
  • Allocate new claims to the correct liability workstream, non-fault or fault to maximise revenue generation or intervention opportunity
  • Proactively manage disputed cases within SLA, therein to allocate to the 14-day team for further progression

What We’re Looking For:

  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • Ability to work as a team
  • Strong customer service skills

Monday to Friday 9.00am to 5.00pm plus 1 in 4 Saturdays,
35 hours per week

Litigation Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: £25,000 to £32,000 per annum

 

Purpose of the Role:

  • To mitigate indemnity spend by reviewing incoming litigation to assess if the claim is attached to a business strategy. Apply strategic knowledge weighed against commercial decision making to either instruct lawyers, deal in house or attempt settlement
  • To understand performance of our business strategies both pre and post litigation and work with relevant in-house stakeholders and legal panel in order to improve outcomes
  • Proactively manage a portfolio of litigated cases through to settlement

Key Responsibilities:

  • Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy
  • Prompt and thorough indemnity, liability and fraud investigations on matters where these investigations haven’t yet been concluded
  • Operate with a progressive approach to take individual claims strategies and the business forward
  • Regular feedback sessions with all business areas to improve quality and strategies
  • Act as a referral point for all areas of the business on Litigated matters
  • Key link between Panel Lawyers and the business
  • Assist with Ad-hoc tasks as the business needs dictate

Critical Competencies:

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Experience

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules

Monday to Friday 9:00am to 5:00pm,
35 hours per week

MI Operations Analyst

Full Time – Permanent

Temporarily Home Based with Intention to move Office Based

Salary: Up to £26,000 per annum

 

What You Will Be Doing:

  • Monitor business performance and report on any potential risks or opportunities identified
  • Design and Produce regular reporting and analysis to help management to better understand the type and quality of the business being written
  • Responsible for the accuracy and quality of data and analysis
  • Regularly evaluate existing reports and find improvements
  • Seek to develop new methods of analysing and communicating whilst ensuring quality of output is maintained
  • Provide ad hoc MI as required in a timely manner

What We’re Looking For:

  • Experience with data manipulation and analysis in SQL, Power BI etc.
  • Solid understanding of Contact Centre operations
  • Intermediate to advanced Excel experience (i.e. Formulas, Pivot Tables, Macros, VLOOKUP, etc.)
  • Have the ability to work independently but can seek guidance when needs to
  • Be tenacious in their drive to deliver insight with an ability to communicate concepts to various stakeholders
  • Enjoy solving problems with the ability to propose creative and structured solutions
  • Have a meticulous attention to detail with a love for data
  • Have a desire to challenge the status quo and offer new solutions in a proactive manner
  • Be comfortable to manage and coordinate changing priorities and be capable of multi-tasking

Monday to Friday 9:00am to 5.30pm,
37.5 hours per week.

Mitigation Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: Ranging from £19,500 to £27,000

 

An exciting opportunity for a Mitigation Handler has become available to join our fast-paced Haven Claims division.

You will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by Proactively managing a portfolio of motor claims from allocation through to settlement. You will monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.

What You Will Be Doing:

  • Validate all claims for indemnity and fraud
  • Accurately assess liability
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
  • Ensure indemnity spend is minimized by commercial decision making
  • Proactive diary management to monitor and progress live hire cases
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines

What We’re Looking For:

  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Monday to Friday 9:00am to 5:00pm,
35 hours per week

 

Motor Fleet & Courier Agent

Full Time – Permanent

Formby

Salary: £18,500 per annum, plus achievable monthly bonus

 

What You’ll Be Doing:

  • ​Providing support to clients and agents and ensuring conversion of new business
  • Servicing existing accounts and ensuring retention targets are met
  • Dealing with enquiries by e-mail, telephone and on occasions face to face
  • Carrying out any additional tasks instructed by your manager/team leader/HOD
  • Responding to enquiries from clients, agents and underwriters in a courteous and helpful manner, ensuring that all information required is obtained and communicated
  • Transaction of new business, renewals and cancellations for both fleet and courier risks
  • Driver/Criteria referrals and processing of MTA’s upon request from various brokers
  • Regular diary validation to assist with combatting potential misrepresentation
  • Referral points for Direct division queries, aimed at risks falling outside of standard criteria
  • Assisting other team members when required
  • Ensuring that the department is kept tidy and presentable always
  • Keeping the department working environment safe, always ensuring that Health & Safety procedures are adhered to and reporting any issues to your manager/team leader/HOD at the earliest opportunity
  • Reporting any act of a criminal, dangerous or deliberately negligent nature by another member of staff to your manager/team leader/HOD at the earliest opportunity
  • Behaving in a responsible manner always
  • Ensuring personal compliance with FCA regulations, as laid down and notified by the company
  • Undertaking any other duties as required by the management team, as requested

37.5 per week, with 1 in 3 Saturdays from 9:30am to 12:30pm

Personal Injury Claims Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: Ranging from £22,000 to £32,000 per annum

 

What You Will Be Doing:

  • To proactively manage a portfolio of motor claims. Predominantly Third party Personal Injury claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement
  • To provide technical support and guidance to less experienced claims handlers and be available to act as a referral point
  • To ensure indemnity spend is minimized by commercial decision making
  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Assist with coaching and mentoring of less experienced handlers
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

What We’re Looking For:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Experience of handling Injury claims outside of the Low Value Personal Injury Claims Portal
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Pricing Analyst

Role: Pricing Analyst

Location: Formby

Working hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

Salary: Competitive depending on experience

What You Will Be Doing:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

What We’re Looking For:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Payroll Assistant

Full Time – Permanent

Formby – With home working

Salary: TBD

 

What You’ll Be Doing:

  • Process company’s payroll every pay period.
  • Maintain payroll processing system and records by gathering, calculating, and inputting data.
  • Identify, investigate, and resolve discrepancies in payroll records.
  • Complete payroll reports for record-keeping purposes or review.
  • Determine organisation’s tax obligations by calculating national and council taxes as well as National Insurance contributions.
  • Alter employee tax status as needed as well as any information about withholding. Prepare manual checks for distribution to employees.
  • Manage compensation packages using payroll software.
  • Calculate pay according to hours worked incorporating leaves and overtime.
  • Manage and calculate taxes and deductions.
  • Update paper and electronic payroll records by entering adjustments on pay rates, employee status changes, etc.
  • Deal with complex customer queries regarding payroll.

What We’re Looking For:

  • Able to understand bespoke systems and be proficient in all Microsoft office products with a strong proficiency in excel.
  • Experience in running in house and outsourced payroll.
  • Excellent warm personable manner.
  • Meticulous attention to detail.

Monday to Friday 9:00am to 5:30pm,
37.5 hours per week

Personal Injury Claims Handler - Home

Full Time – Permanent

Home Based

Salary: Ranging from £22,000 to £32,000 per annum

 

What You Will Be Doing:

  • To proactively manage a portfolio of motor claims. Predominantly Third party Personal Injury claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement
  • To provide technical support and guidance to less experienced claims handlers and be available to act as a referral point
  • To ensure indemnity spend is minimized by commercial decision making
  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Assist with coaching and mentoring of less experienced handlers
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

What We’re Looking For:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Experience of handling Injury claims outside of the Low Value Personal Injury Claims Portal
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Taxi Operations Manager

Full Time – Permanent

Location: Formby

Salary: £30,000 to £40,000 per annum

​We are looking for an Operations Manager who is a strong communicator, understands the value of employee engagement and is highly effective in delivering and implementing key business initiatives within a smart flexible working model.

What You Will Be Doing:

  • ​Coaching and developing a team of Taxi Department managers and representatives to deliver a consistently positive customer experience
  • Meeting and exceeding team and departmental key performance indicators & budgetary requirements
  • Actively practising TCF principles and striving to achieve one-call resolution
  • Meeting defined targets and delivering continuous improvements in performance and productivity
  • Regularly conducting 1-2-1’s, coaching, call monitoring and quality feedback
  • Communicating clear messages confidently and able to motivate all team members
  • Proactively utilise management information to identify gaps in process and service delivery, with an objective to continuously improve these areas
  • Be accountable for the interrogation of both historic and real-time performance data to improve customer service
  • Ensure general Day to Day team leadership, including admin tasks, daily plans and allocating workloads, ensuring that the daily running of the team is not compromised in any way
  • Ensure that team members are carrying out their duties and responsibilities in accordance with instructions
  • Acting upon customer feedback and carrying out route cause analysis to improve processes and services to increase satisfaction
  • Managing sickness absence by ensuring team members follow correct reporting procedures, updating absence on internal systems and completing return to work meetings
  • Recruit, onboard develop, coach and lead a high-quality team of enthusiastic customer service representatives to provide an inspirational customer experience.
  • Motivate and encourage all members of the team to embrace the department culture and uphold the company values.

What We’re Looking For:

  • ​Experience of supporting target operating model transformation to deliver operational efficiencies and improvements
  • A clear vision of what excellent service looks like and a passion for consistent delivery of exceeding customer expectations
  • Ability to communicate clearly and effectively to the team and present information in ways that promote understanding and colleague buy-in
  • Articulates a vision that generates excitement, enthusiasm and commitment
  • Comfortable in challenging the status quo in a constructive and collaborative way
  • Effective in utilising interpersonal and influencing skills where appropriate

 

Working hours: Monday to Saturday between 9:00am and 5:30pm, 37.5 hours per week

Taxi Renewals

Full Time – Permanent

Formby

Salary: £18,500 per annum

 

What You Will Be Doing:

  • Handling a high volume of calls from existing customers to help them renew their insurance with us
  • Managing call backs and follow up to maximise sales
  • Finding creative ways to sell products within a regulated environment
  • Invite policies against compliance
  • Check policy data accuracy
  • Ensure client records are updated appropriately
  • Review a fair analysis of the market
  • Sell Added Value Products Compliantly
  • Ensuring existing information held is accurate
  • Demonstrating superior time management skills and meeting sales deadlines

What We’re Looking For:

  • Excellent written and verbal communication skills, including a great telephone manner
  • Demonstrable experience in a sales environment
  • High levels of self-motivation and ambition
  • Ability to adapt to changes within a fast-paced working environment
  • Target Driven

Monday to Friday a 3-week rational shift pattern,
between the hours of 8:00am and 9:00pm,
working 1 in 3 Saturdays from 9:00am to 5.30pm.

Sales Agent - Manchester

Full Time – Permanent

Manchester

Salary: £18,500 basic salary plus KPI bonus

 

We are currently looking to recruit talented Insurance Sales Agents to work within our branch network team. This is a sales role acting as a point of contact for new and existing customers. This position offers a variety of shift patterns. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and have keen attention to detail then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service always
  • Working to KPI targets

What We’re Looking For:

  • Sales experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
  • Able to build relationships with new and existing customers

Monday to Saturday between 8:00am and 9:00pm on a 3 week rolling rota,
37.5 hours per week

Sales Agent - Taxi

Full Time – Permanent

Formby

Salary: Basic FTE £18,500 up to £23,500 OTE, Pro rata for part time hours, based on 37.5hrs FTE

 

What You Will Be Doing:

  • Sales experience, preferably within a contact centre environment
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent customer service skills
  • Calm, professional manner
  • Target driven and motivated
  • Friendly, hardworking and able to work as part of a team

What We’re Looking For:

  • Providing our taxi customers with insurance policy renewals
  • Dealing with large numbers of existing customers
  • Upselling additional products to customers
  • Fully adhering to FCA regulations & business processes
  • Problem solving and dealing with difficult calls and customers
  • Providing a friendly, professional service and promoting our brand in a positive manner
  • Taking a high volume of calls during busy times
  • Associated administration duties as required

Experience

  • Sales experience, preferably within a contact centre environment

Monday to Saturday between 8:00am to 9:00pm,
on a 3 week rolling rota,
37.5 hours per week

Senior Frontend Developer

Company Introduction

Acorn Insurance is seeking a full-time, full-stack Web Developer to join our development team.

Established in 1980, Acorn Insurance specialises in providing motor insurance to private and public hire companies such as Taxi’s and provide insurance to people who may find it difficult to get insurance elsewhere, such as those with driving convictions.

We have offices both in Liverpool City Centre and Formby as well as several other offices throughout the country.

Job Description

We are looking for an innovative developer who has at least 3 years of commercial experience developing front end systems.

You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality products are important.

Responsibilities

  • Developing new and enhancing existing user-facing features using React.js and Typescript
  • Building reusable components and front-end libraries for future use
  • Translating designs and wireframes into high-quality code
  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers
  • Working collaboratively in a multi-disciplinary team to reach a single goal

Skills

  • Strong proficiency in JavaScript and Typescript
  • Material Design patterns
  • Component driven development
  • Thorough understanding of React.js and its core principles
  • Familiarity with modern specifications when developing components
  • Experience with JSS, SCSS, Tailwind CSS, Redux, Jest, Material UI, and Storybook UI
  • Knowledge of React Native is a plus
  • Familiarity with RESTful APIs
  • Knowledge of Docker and Docker Compose
  • Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc.
  • Experience with common front-end development tools such as Yarn, Babel, Webpack, NPM, ESLint etc.
  • Ability to understand business requirements and translate them into technical requirements
  • Experience with Git

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Telematics Sales Agent (External)

Role: Sales Agent

Location: Liverpool City Centre

Working hours: Monday to Saturday, 37.5 hours per week between 9:00 am and 9:00 pm on a three-week rolling rota, including 1 in 3 Saturdays

Salary: £18,397 per annum, plus achievable monthly bonus

What You Will Be Doing:

  • Handling inbound customers enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem-solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

 

Security Engineer

Role: Security Engineer

Location: Liverpool City Centre or Formby

Working hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

Salary: £38,000 – £43,000 per annum, depending on experience

What You Will Be Doing:

  • SME for security solution technologies within our infrastructure, both on-premise and cloud platform
  • Deliver cost-effective security solutions in line with the organisation’s strategic cyber security roadmap
  • Provide cyber security guidance and support to relevant technical & business stakeholders
  • Responsible for Penetration testing and vulnerability scanning and mitigation planning
  • Maintain a central security logging solution
  • Provide expertise & support in troubleshooting, resolution, mitigation and reporting of any incidents
  • Support the business in any security audit exercises, certification programs or internal initiatives
  • Work with the Project and Development teams for both internal and external change projects, ensuring security is considered throughout, best practice adhered to and delivered with an effective transition to support
  • Perform reviews, improve documentation of systems and procedures within the technical security domain
  • Be continually aware of enhancements available within the current security solutions as well as any shifts in technology and enhancements that would benefit the business

What We’re Looking For:

  • 2 years experience in a role performing technical operational security disciplines in a similar sized organisation
  • Contemporary industry knowledge and the skills required to engage, influence, and challenge your peers within the security remit
  • Understanding of OWASP, NIST, NCSC & CIS standards and controls
  • Experience designing and implementation of enterprise-grade security solutions; Antimalware, IPS/IDS, Firewalls, SWG & SEG
  • Experience in managing cryptographic systems; TLS, certificates, and encryption
  • Excellent infrastructure & networking knowledge
  • Familiarity with web-related technologies; Web applications, Web Services and network/web-related protocols
  • Working knowledge of Azure Cloud Security tools
  • In-depth understanding of vulnerabilities identification, assessment, and remediation
  • Conversant with cybersecurity trends and hacking techniques
  • Experience across SIEM design and management
  • Experience with the Office 365 Security products
  • Experience in performing security auditing from an infrastructure perspective
  • Knowledge of infrastructure monitoring and embedding security monitoring mechanisms into the framework

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

IT Desktop Support Technician

Role: ​IT Desktop Support Technician

Location: Liverpool City Centre

Working hours: Monday to Friday, on a 3-week rolling rota between 9:00 am and 9:00 pm working 1 in 3 Saturdays from 9:00 am to 5:30 pm, 37.5 hours per week

Salary: Ranging from £19,000 to £25,000 per annum

What You Will Be Doing:

  • To be the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service
  • Provide deskside and remote IT support to the business user base.
  • Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA’s, meeting required
  • KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups
  • Perform daily, weekly and monthly system check processes
  • Troubleshooting and resolving network connectivity issues
  • Administering Active Directory
  • Monitor system and infrastructure availability and performance
  • Managing VOIP and digital phone systems ensuring customers have the best possible journey.
  • Assist in the maintenance and distribution of software packages, manual and automated
  • Perform actions necessary within all Security compliance processes
  • Client device builds using automated solutions and patch management
  • Monitor and manage web and email security filter rules within company guidelines
  • Manage, perform, maintain and test backups/recovery
  • Participate in production support and continuous improvement activities to enhance team practices and maintain high-quality solutions.
  • Adhering to change control best practice
  • Maintain knowledge base
  • Assist with application and product testing as required

What We’re Looking For:

  • Minimum 1 year working in a support role within a managed IT service desk function
  • Active Directory
  • Windows 7,8 and 10 operating systems
  • Anti-malware solution support
  • Problem-solving and troubleshooting skills
  • Understanding of security principles and endpoint solutions
  • Excellent written, communications and documentation skills.
  • Communicate with all levels of staff within the business and our external 3rd partners
  • The ability to work under pressure and to tight deadlines.
  • Excellent Customer Service
  • Worked within an ITIL service management model or qualification
  • Office365 support experience
  • Basic network knowledge
  • CompTIA or other role appropriate qualifications
  • Understanding of security, server, virtualisation and cloud solutions support
  • Exposure to the legal or insurance industry with the familiarity of the software and toolsets utilised.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Mitigation Handler

Role: ​Mitigation Handler

Location: Liverpool/ Sevenoaks/ Home Based

Working hours: Monday to Saturday 9:00 am to 5:00 pm, 35 hours per week

What You Will Be Doing:

  • Validate all claims for indemnity and fraud.
  • Accurately assess liability.
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file.
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resources of specialist in-house motor engineers.
  • Ensure indemnity spending is minimized by commercial decision making.
  • Proactive diary management to monitor and progress live hire cases.
  • The accurate quantum assessment of claims is presented using the relevant tools available to assist.
  • Application of accurate reserves in line with company guidelines.

What We’re Looking For:

  • Persuasive, strong and confident communicator.
  • Ability to use own initiative to explore all options to achieve the best outcome for the business.
  • Motivated self-starter.
  • Ability to work as part of a team.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Mitigation Handler (Home based)

Role: ​Mitigation Handler

Location: Home Based

Working hours: Monday to Saturday 9:00 am to 5:00 pm, 35 hours per week

Salary: Ranging from £19,500 to £27,000

What You Will Be Doing:

  • Validate all claims for indemnity and fraud.
  • Accurately assess liability.
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file.
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resources of specialist in-house motor engineers.
  • Ensure indemnity spending is minimized by commercial decision making.
  • Proactive diary management to monitor and progress live hire cases.
  • The accurate quantum assessment of claims is presented using the relevant tools available to assist.
  • Application of accurate reserves in line with company guidelines

What We’re Looking For:

  • Persuasive, strong and confident communicator.
  • Ability to use own initiative to explore all options to achieve the best outcome for the business.
  • Motivated self-starter.
  • Ability to work as part of a team.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Total Loss Handler (Sevenoaks)

Job Title: Total Loss Handler

Location: Sevenoaks

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hrs per week

Salary: £18,125 to £24,000 per annum

What You Will Be Doing:

  • To effectively manage the Non-Fault Total Loss portfolio
  • To manage claims effectively to deliver the right outcome for our Customers and The Granite Group
  • To lead by example and endorse the company behaviours and values
  • To achieve first-class technical and quality claims handling
  • To maximise the recovery settlement

What We’re Looking For:

  • Endorse and drive company values and behaviours
  • Be competent in department processes
  • Be a highly motivated self-starter
  • Possess proficient complaints handling capability
  • Have a clear, focused and determined approach to problem-solving
  • Have an authoritative manner with the ability to listen
  • Have strong technical experience
  • Possess persuasive, strong and confident negotiation skills
  • Have a mature approach, with the ability to command the respect of the team
  • A minimum of 2 years motor claims experience or transferable relevant skills
  • Experience in administering Total Loss claims
  • Preferred but not essential Cert CII qualified or working towards

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Total Loss Handler (Working from home)

Job Title: Total Loss Handler

Location: Working from home

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hrs per week

Salary: £18,125 to £24,000 per annum

What You Will Be Doing:

  • To effectively manage the Non-Fault Total Loss portfolio
  • To manage claims effectively to deliver the right outcome for our Customers and The Granite Group
  • To lead by example and endorse the company behaviours and values
  • To achieve first-class technical and quality claims handling
  • To maximise the recovery settlement

What We’re Looking For:

  • Endorse and drive company values and behaviours
  • Be competent in department processes
  • Be a highly motivated self-starter
  • Possess proficient complaints handling capability
  • Have a clear, focused and determined approach to problem-solving
  • Have an authoritative manner with the ability to listen
  • Have strong technical experience
  • Possess persuasive, strong and confident negotiation skills
  • Have a mature approach, with the ability to command the respect of the team
  • A minimum of 2 years motor claims experience or transferable relevant skills
  • Experience in administering Total Loss claims
  • Preferred but not essential Cert CII qualified or working towards

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Marketing Executive

Role: ​Marketing Executive

Location: Liverpool/Working from home

Working hours: 37.5 Monday to Friday 9:00 am to 5:30 pm

Salary: £20,000 to £25,000 per annum

What You Will Be Doing:

  • Developing and managing Google Ads campaigns – both search and display
  • Developing and managing social media campaigns
  • Developing content in line with best practice organic optimisation
  • Website updates
  • Working with digital and creative agencies to deliver creative assets
  • Monthly reporting of website performance and all other marketing activities
  • Developing and managing email campaigns
  • Copywriting and developing customer direct communications
  • Working with stakeholders across the business
  • Working closely with and supporting other members of the Marketing Team where necessary

What We’re Looking For:

  • ​Marketing or related qualification
  • 1-2 Years Marketing experience
  • Experience in managing Google Ads campaigns is desirable
  • Knowledge across all key aspects of digital marketing
  • Experience in using tracking and analytics platforms such as Google Analytics is desirable
  • Previous use of content management systems desirable
  • Team player
  • Able to work within a budget
  • Excellent copy writing and proof-reading skills
  • Excellent attention to detail
  • Customer-oriented
  • Results-focused
  • Excellent communication and presentation skills
  • Proactive and motivated: a self-starter
  • Organised – Strong multi-tasking capabilities
  • Flexible approach to work required and working hours during peak times, a positive team spirit
  • Ability to effectively prioritise and execute tasks and meet tight deadlines

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Marketing Executive (Fixed Term Contract)

Role:​Marketing Executive (Fixed Term Contract)

Location: Liverpool/Remote working

Working hours: 37.5 Monday to Friday 9:00 am to 5:30 pm (6-month Fixed term contract)

Salary: £20,000 to £25,000

What You Will Be Doing:

  • ​Developing and managing Google Ads campaigns – both search and display
  • Developing and managing social media campaigns
  • Developing content in line with best practice organic optimisation
  • Website updates
  • Working with digital and creative agencies to deliver creative assets
  • Monthly reporting of website performance and all other marketing activities
  • Developing and managing email campaigns
  • Copywriting and developing customer direct communications
  • Working with stakeholders across the business
  • Working closely with and supporting other members of the Marketing Team where necessary

What We’re Looking For:

  • ​Marketing or related qualification
  • 1-2 Years Marketing experience
  • Experience in managing Google Ads campaigns is desirable
  • Knowledge across all key aspects of digital marketing
  • Experience in using tracking and analytics platforms such as Google Analytics is desirable
  • Previous use of content management systems desirable
  • Team player
  • Able to work within a budget
  • Excellent copy writing and proof-reading skills
  • Excellent attention to detail
  • Customer-oriented
  • Results-focused
  • Excellent communication and presentation skills
  • Proactive and motivated: a self-starter
  • Organised – Strong multi-tasking capabilities
  • Flexible approach to work required and working hours during peak times, a positive team spirit
  • Ability to effectively prioritise and execute tasks and meet tight deadlines

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Claims Administrator

Role: ​Claims Administrator ​

Location: Sevenoaks

Working hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week.

Salary: £17,000 per annum

What You Will Be Doing:

  • To effectively manage the administration of all inbound and outbound communication
  • Support the claims function by way of ensuring sufficient stationery supplies
  • Provide general administrative support to the Claims Function and Management Team
  • Generate ideas to contribute towards the continuous improvement of the team
  • Effectively reference inbound communication and allocate to the relevant claim
  • Provide assistance with all outgoing mail including special and recorded delivery requests in line with the best practice process
  • Scanning and referencing open and closed post items
  • Assist with managing stock control and ordering of supplies, including stationery, letterhead and office sundries
  • Transferring historic paper files to electronic format
  • Organisation and maintenance of image-based documentation and folders
  • Providing assistance with all ad hoc administrative tasks were required to support the team/department and /or Management Team
  • Effectively use Visualfiles to reference post
  • Ability to apply knowledge of the service suppliers to effectively manage required administration tasks
  • Endorse and drive company values and behaviours

What We’re Looking For:

  • Prior experience working within an administrative environment supporting a busy department
  • Demonstrate the maturity to be capable of working under a minimum of supervision
  • Prior experience of working within a Motor Claims Administration Capacity (Desirable)

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Litigation Handler

Job Title: Litigation Handler

Location: Home Based

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Salary: £25,000 to £32,000 per annum

What You Will Be Doing:

  • Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy
  • Prompt and thorough indemnity, liability and fraud investigations on matters where these investigations haven’t yet been concluded
  • Operate with a progressive approach to take individual claims strategies and the business forward
  • Regular feedback sessions with all business areas to improve quality and strategies
  • Act as a referral point for all areas of the business on Litigated matters
  • The key link between Panel Lawyers and the business
  • Assist with Ad-hoc tasks as the business needs dictate

What We’re Looking For:

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Administrator (Internal)

​Role: Administrator

Location: Formby, The Lighthouse

Working Hours: Monday to Saturday on a 3-week rolling rota (38.5 hours per week)

What You Will Be Doing:

  • Dealing with Broker enquiries by telephone
  • Variety of Administrative duties including Policy Validation, Cancellations,
  • Mid-Term Adjustments
  • Liaising with different departments in a professional and efficient manner
  • Problem-solving and dealing with difficult queries
  • Servicing the Haven Line with a broker to broker emphasis
  • Always providing excellent customer service

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

​Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Graduate QA Software Tester (Internal)

What are we looking for?

We are looking for a graduate QA Software Tester who wants to take their first steps into the world of technical software testing and quality assurance.

As a member of a new team, we will provide you with a high level of on the job training, introduce you to industry-standard tools and give you the time to get hands-on with our next generation software products.

As a member of the team, you will gain a high level of exposure to development tools and technologies such as Visual Studio, SQL Server, Azure Cloud Services, Azure Pipelines, CI / CD integration, DevOps and testing tools such as nUnit, Katalon and Selenium.

You will be given the opportunity to introduce new tools and technologies that you can show will improve the testing pipelines and provide a clear benefit to the business.

What is a QA Software Tester?
The role of a QA Software tester is to provide the software delivery function with a solid set of tests, both manual and automated to ensure any software that is produced meets the functional requirements of the business.​As a QA Software Tester, you will be expected to do the following…

Design and build testing regimes, both manual and automated for both new and existing software products
Create and distribute reports outlining the types of defects found and the steps taken to produce these. You will also maintain documentation, such as changelogs, regarding software and application defects which will help you recognize similar problems in the future and to provide quick resolution
Apply any knowledge you have found early in the software development process to recognize the potential for any operational issues, assess risks, and resolve issues before any new development is completed

What are we looking for in a QA Software Tester?
To be successful in applying for the role of Graduate QA Software Tester you must have the following skills and qualifications:

  • An IT-related degree
  • Excellent communication skills both verbal and written
  • The ability to work on your own or as a team to reach a common goal
  • The ability to work on multiple projects at once
  • Be willing to enter an office environment for at least 3 days a week
  • The ability to learn both on your own and guided by a senior member of the team

You must also have exposure to two or more of the following technologies:

  • C# / asp.net / React / Javascript or TypeScript
  • Exposure to SQL Server, SQL and databases
  • An understanding of Azure DevOps and the Azure ecosystem
  • Testing tools such as Selenium or Katalon
  • Understanding of Agile methodologies

What does a day look like?
All our working days start at 9:00 am and during the course of the morning, you will attend a number of daily stand up’s to give an update on any testing progress you have made in the previous day and the testing work you will carry out during the current day. This is also a great opportunity for you to raise issues you are having and get them resolved.

Once-daily stand-ups are completed, the teams get on with their daily workloads which are allocated to them on a 2 weekly basis during our spring planning sessions.

As an agile technology function, we are in the process of fully embracing agile working practices so you will be expected to attend planning and retrospective sessions so we can ensure that focus for the coming weeks meets the business expectation and this is where you have a chance to make a big difference with the teams.

The working environment is relaxed and we do not wear suits or ties. There will be times when you may feel overwhelmed with the workload and this is where the entire technology function comes together to ensure no one is feeling unduly pressured and is given all the help and assistance they need to be in a happy place.

As a business, we are very entrepreneurial and always happen to listen to ideas and give you the time needed to run with them. If you don’t succeed with your idea, we will see this as a win and not a loss because we very much follow the mantra of “You don’t know if you don’t try”.

We do not see our team members as individuals, we see you as part of the family and that ethos runs throughout the business.

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Operations Team Leader

Role: ​Operations Team Leader

Location: ​Sevenoaks

Working hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Salary: Ranging from £31,500 to £37,500 per annum

What you will be doing:

  • To lead a team of Operational Claims handlers to achieve first-class quality and technical claims handling
  • Maximise operational efficiencies
  • Development of team members
  • Accountability for team’s performance against set objectives
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly “one to one’s”, performance reviews, training and development, disciplinary procedures and staff welfare
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
  • Drive a culture of continuous improvement
  • Keep abreast of relevant technical and market developments
  • Effectively communicate through engagement and collaboration with team members and the wider business
  • Assist with Ad-hoc tasks as the business needs dictate

What we’re looking for:

  • Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • Clear, focused and determined approach to problem-solving
  • Effective communicator at all levels of the business
  • Highly motivated self-starter
Sales Agent - Birmingham

Role: Insurance Sales Agent

Location: ​Birmingham

Full Time: Monday to Saturday between 8:00 am and 9:00 pm on a 3-week rolling rota, 37.5 hours per week

What you will be doing:

  • Providing bespoke insurance quotations tailoring products to individuals needs
  • Dealing with both new and existing customers
  • Converting quotes into sales by overcoming objections
  • Adhering to strict FCA guidelines
  • Providing excellent customer service always
  • Working to KPI targets

What we’re looking for:

  • ​Sales experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
  • Able to build relationships with new and existing customers

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Telematics Sales Agent (Internal)

Role: Sales Agent

Location: Liverpool

Working hours: Monday to Saturday, 37.5 hours per week between 9:00 am and 9:00 pm on a three-week rolling rota, including 1 in 3 Saturdays

What you will be doing:

  • Handling inbound customers enquiries
  • Amending customer policies, payments and schedules
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem-solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What we’re looking for:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Welcome Team Agent

Role: Welcome Team Agent

Location: Liverpool City Centre

Working Hours: Monday to Friday (38.6 hours per week)

Rota: 3-week rolling rota between 9:00am and 9:00pm (1 in 3 Saturdays 9:00am to 5:30pm)

What you will be doing:

  • Ensuring all details on applications are honest and accurate
  • Performing checks on applicants’ details to confirm the accuracy
  • Updating details and advising customers of any change in the price of their premium
  • Assisting clients in providing vital information
  • Promoting bespoke packages relating to the client’s needs
  • Always providing excellent customer service

What we’re looking for:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in Microsoft office
  • Warm personable phone manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Customer Telephony Agent (Welcome Team)

Role: Customer Telephony Agent

Location: Liverpool City Centre

Working hours:​

Monday to Friday, 9.00 am to 5.00 pm 35 hours per week
Monday to Friday 9:00 am to 1:00 pm 20 hours per week
Monday to Friday 10:00 am to 2:00 pm 20 hours per week
Monday to Friday 1:00 pm to 5:00 pm 20 hours per week

Other work patterns will be taken into consideration for the right candidate.

Salary: ​£16,380 FTE pro-rata for part-time staff.

What you will be doing:

  • Sort and dispatch calls/emails to the relevant department in a timely manner.
  • Responsible for answering calls in a professional manner with a warm and welcoming tone.
  • Provide a personalised, informative and professional service for all customers.
  • Update and amend information when changes occur.
  • Resolve queries competently and enthusiastically to represent the department in a professional manner.
  • Excellent telephone manner, with the ability to communicate effectively.
  • Work to assigned KPI’s and SLA’s.
  • Working as part of a team to achieve targets and SLA’s.
  • Be always an ambassador for the company.

What we’re looking for:

  • ​Excellent customer service skills
  • Quick fast-paced problem-solving ability
  • Positive can-do attitude
  • Good IT skills and a confident communicator
  • Motivated self-starter
  • Passionate about working as part of a team
  • Excellent organisational and prioritisation skills with strong attention to detail
  • Have a desire to develop skills and experience within the insurance industry

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Complaint Handler (Liverpool)

Job Title: Complaint Handler

Reports to: Operations

Business Division: Claims

Location: Liverpool

Working Hours: Monday to Friday, 9am – 5pm

Closing Date: 21/01/2022

What you will be doing:

  • Conduct prompt and thorough complaint investigations, collating all available evidence to arrive at a fair and reasonable assessment of the matter under consideration
  • Capture and record key data ensuring its integrity throughout the lifecycle of the complaint
  • Excel against customer service level expectations and take ownership of all related communication
  • Ensure effective discussion and communication to all complainants regarding progression and decisions
  • Accurate assessment and mitigation of complaint financial exposure
  • Maintain effective portfolio and diary management to minimise complaint lifecycle and adhere to strict regulatory timelines
  • Analyse and deliver feedback on complaint handling to promote continuous improvement within the business

What we’re looking for:

  • Excellent customer service and negotiation skills
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Commercial and regulatory awareness
  • Motivated self-starter
  • Ability to work as part of a team

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Recoveries Handler (Home Based)

Role: Claims Progression and Recovery Specialist

Location: Home Based

Working Hours: Monday to Friday 9:00am – 5:00pm, 35 hours per week

Salary: £20,000 – £24,000​per annum

Closing Date: 21/01/2022

What you will be doing:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

What we’re looking for:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem solving
  • Persuasive and possesses confident negotiation skills

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Recoveries Handler (Liverpool)

Role: Claims Progression and Recovery Specialist

Location: Liverpool City Centre

Working Hours: Monday to Friday 9:00am – 5:00pm, 35 hours per week

Salary: £20,000 – £24,000 per annum

Closing Date: 21/01/2022

What you will be doing:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

What we’re looking for:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem-solving
  • Persuasive and possesses confident negotiation skills

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Recoveries Handler (Liverpool)

Role: Claims Progression and Recovery Specialist

Location: Liverpool City Centre

Working Hours: Monday to Friday 9:00am – 5:00pm, 35 hours per week

Salary: £20,000 – £24,000 per annum

Closing Date: 21/01/2022

What you will be doing:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

What we’re looking for:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem-solving
  • Persuasive and possesses confident negotiation skills

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.

Customer Service Representative - Home Working

Full Time – Permanent

Home Based

Salary: Basic salary £18,500 with earning potential up to £23,500 OTE per annum

 

We are looking for Customer Service Agents who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you

As a company we really value your work life balance so all rota’s will be given 3 weeks in advance to enable you to plan your days weeks in advance.

Bank Holiday working may be required.

What You’ll Be Doing:

  • Responding to Customer Queries about their insurance policies via phone, email and webchat
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Identifying and assessing customer needs to achieve satisfaction and a one call resolution
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Ensure that all FCA compliance procedures are adhered to at all times
  • Investigate and resolve customer complaints

What We’re Looking For:

  • A positive “can do” attitude
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy
  • Excellent customer service skills, incorporating a confident and pleasant telephone manner
  • Previous Insurance or Financial Services Industry experience
  • Previous Customer Service Experience

Experience

  • Customer Service: 1 year (Preferred)

Monday to Saturday, 37.5 hours between 8:00am and 9:00pm on a three week rolling rota,
including 1 in 3 Saturdays

Customer Service Operations Manager

Full Time – Permanent

Liverpool

Salary: Ranging from £30,000 to £40,000 per annum

 

We are looking for an Operations Manager who is a strong communicator, understands the value of employee engagement and is highly effective in delivering and implementing key business initiatives within a smart flexible working model.

What You’ll Be Doing:

  • Coaching and developing a team of customer service managers and representatives to deliver a consistent positive customer experience
  • Meeting and exceeding team and departmental key performance indicators
  • Actively practicing TCF principals and striving to achieve one call resolution
  • Meeting defined targets and delivering continuous improvements in performance and productivity
  • Regularly conducting 1-2-1’s, coaching, call monitoring and quality feedback
  • Communicating clear messages confidently and able to motivate all team members
  • Proactively utilise management information to identify gaps in process and service delivery
  • Be accountable for the interrogation of both historic and real-time performance data to improve customer service
  • Acting upon customer feedback and carrying out route cause analysis to improve processes and services to increase satisfaction
  • Managing sickness absence by ensuring team members follow correct reporting procedures, updating absence on internal systems and completing return to work meetings
  • Recruit, onboard develop, coach and lead a high-quality team of enthusiastic customer service representatives to provide an inspirational customer experience

What We’re Looking For:

  • Experience of supporting target operating model transformation to deliver operational efficiencies and improvements
  • Clear vision of what excellent service looks like and a passion for consistent delivery of exceeding customer expectations
  • Ability to communicate clearly and effectively to the team and present information in ways that promote understanding and colleague buy-in
  • Articulates a vision that generates excitement, enthusiasm and commitment
  • Comfortable in challenging the status quo in a constructive and collaborative way
  • Effective in utilising interpersonal and influencing skills where appropriate

Monday to Saturday between 9:00am and 5:30pm,
37.5 hours

Data Protection Officer

Full Time – Permanent

Liverpool or Home Based

Salary: Up to £60,000

 

An exciting opportunity for a Data Protection Officer has become available to join our fast-paced Compliance department.

You will provide guidance and support around data protection at all levels within the organisation; creating, maintaining and updating data protection policies and guidance as issues arise. You will lead the thinking that informs the Group’s strategy for managing privacy by design while achieving its ambition to be cutting edge in the use of data to enable opportunities. You will respond to data requests from third party organisations and will investigate any potential or actual data breaches, serving as the key contact with the ICO. Ideally having operated within an Insurance or financial services industry.

What You’ll Be Doing:

  • Own and develop the data protection strategy and framework across the Group
  • Proactively promote a positive data protection culture, leading on initiatives to improve data protection controls
  • Ensure any data breaches are investigated and remedial actions taken, reporting breaches internally as well as to the ICO when necessary in accordance with legal requirements
  • Execute a Compliance Monitoring Plan to ensure ongoing compliance, identifying any issues and ensuring remedial action is taken
  • Proactively identify business risks and issues in relation to data protection
  • Carry out and assist with DPIAs to assess and advise on controls necessary to mitigate data security risks
  • Act as the point of contact from any data protection queries
  • Act as point of contact for data subjects
  • Review documents and records relevant to the service provision
  • Support and actively promote a culture of data protection and compliance
  • Monitor compliance across the business
  • Monitor and report on the performance of the Data Protection function, as well as any data protection projects/actions/issues across the Group
  • Attend Board and Committee meetings as and when required
  • Involvement in bids and tenders, as well as ongoing due diligence in respect of all suppliers and business partners
  • Maintain knowledge of industry standards and best practice as well as regulatory and legal requirements. Monitoring and anticipating regulatory directions and the action of the ICO and other regulators
  • Provide leadership, management and direction in relation to all areas of data protection; leading and motivating the Data Protection Team

What We’re Looking For:

  • Educated to NVQ level 3 / 4 or the ability to work at this level
  • Data protection practitioner certification or appropriate specialist GDPR Qualification
  • Proactive leadership of data protection framework and strategy
  • Provide data protection advice / guidance to others
  • Experience of working in partnership with a range of internal / external stakeholders
  • Ability to communicate in an authoritative but supporting manner with experience of leadership as a specialist
  • The ability to analyse / interpret legislative requirements and develop, implement and manage appropriate organisational practices / policies and solutions
  • Provide authoritative advice and guidance to a range of stakeholders both verbally and in writing
  • Explain complex issues in a straightforward and understandable manner
  • Use own initiative and professional knowledge / judgement to assess and manage risk and identify and resolve complex problems
  • Ability to collate, analyse diligently and effectively present information from a variety of sources
  • Take personal responsibility for organising day to day workload
  • Work independently and proactively
  • Ability to demonstrate discretion and to handle confidential information sensitively
  • Excellent interpersonal and communication skills
  • Commercial awareness
  • Comprehensive knowledge of GDPR / FOI and related legislation/provisions and practices
  • Specialist knowledge of the practical application of GDPR
  • Knowledge of a range of computer applications – including Microsoft Word/ Excel/PowerPoint

Monday to Friday 9.00am to 5.30pm,
37.5 hours per week

Financial Data Scientist

Full Time – Permanent

Liverpool

Salary: TBD

 

We are currently recruiting for a Financial Data Scientist to join our successful Finance Department. This is a fantastic opportunity to join a fast-growing company looking for the right individual to spearhead its financial data strategy. Finance has long been a value creator for the business and having the right data at the decision makers fingertips is more integral than ever.

What You’ll Be Doing:

  • Taking the lead of the company’s financial data strategy
  • Creating and maintaining a central database of the company’s key financial and operational data that can be easily analysed, extracted, interpreted and extrapolated
  • Building, maintaining and automating the key financial reporting
  • Working closely with other parts of the business to link together key non-financial KPIs with financial metrics in order to spot key trends and correlations
  • Partnering with key stakeholder on financial reporting and data requirements

What We’re Looking For:

  • Experience of designing and implementing financial data warehouses – ideally SQL
  • Experience building financial reports for operational teams and senior stakeholders – ideally PowerBI
  • Good interpersonal / communication skills
  • Proven problem solver

Monday to Friday 9.00am to 5.00pm,
35 hours per week

Finance Assistant

Full Time – Permanent

Sevenoaks

Salary: £20,000 – £21,000 per annum

 

What You’ll Be Doing:

  • ​Bordereaux Payments to all suppliers
  • Processing online electronic banking
  • Setting up and maintaining instalment plans
  • Cheque production
  • Posting and allocating receipts
  • Recovery process & banking cheques
  • Accounts reconciliation
  • Maintaining excel spreadsheet recording all debt recovery activity

  • First point of contact for all payment queries
  • Identification and analysis of payment errors
  • Support the Claims function with any ad hoc responsibilities and projects as required

What We’re Looking For:

  • Strong interpersonal skills
  • A team player
  • Attention to detail with high level of numeracy and literary competence
  • Experienced in both MS Excel and MS word

Monday to Friday 9.00am to 5.00pm,
35 hours per week

First Response Unit Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £18,125

 

What You’ll Be Doing:

  • As initial point of contact for all new claim’s reports, to effectively capture and validate all new claims, supported by accurate and prompt liability decision making
  • To instruct all appropriate suppliers required initially to progress new claims
  • To manage our customers’ claim journey and expectations on non-fault claims whilst maximising the utilisation of our chain of suppliers
  • To refer all fault opportunities to the intervention team within SLA
  • To refer all dispute cases to the 14-day team
  • Excel against customer service level expectations, ensuring effective communication of all claim decisions and progression
  • Capture accurate and complete claim data to validate new claims, ensuring thorough chronological record keeping of all activity within file claim notes
  • Proficiently investigate and assess liability by capturing key information to proactively determine the correct liability decision
  • Instruction of key service suppliers required to progress the claim
  • Allocate new claims to the correct liability workstream, non-fault or fault to maximise revenue generation or intervention opportunity
  • Proactively manage disputed cases within SLA, therein to allocate to the 14-day team for further progression

What We’re Looking For:

  • Ability to fact find and analyse information to result in accurate decision making
  • Motivated self-starter
  • Persuasive, strong and confident communicator
  • Ability to work as a team
  • Strong customer service skills

Monday to Friday 9.00am to 5.00pm plus 1 in 4 Saturdays,
35 hours per week

Graduate QA Software Tester

Full Time – Permanent

Formby

Salary: TBD

 

What are we looking for?

We are looking for a graduate QA Software Tester who wants to take their first steps into the world of technical software testing and quality assurance.

As a member of a new team, we will provide you with a high level of on the job training, introduce you to industry standard tools and give you the time to get hands on with our next generation software products.

As a member of the team you will gain a high level of exposure to development tools and technologies such as Visual Studio, SQL Server, Azure Cloud Services, Azure Pipelines, CI / CD integration, DevOps and testing tools such as nUnit, Katalon and Selenium.

You will be given the opportunity to introduce new tools and technologies that you can show will improve the testing pipelines and provide a clear benefit to the business.

What is a QA Software Tester?

The role of a QA Software tester is to provide the software delivery function with a solid set of tests, both manual and automated to ensure any software that is produced meets the functional requirements of the business. As a QA Software Tester you will be expected to do the following…

  • Design and build testing regimes, both manual and automated for both new and existing software products.
  • Creating and distribute reports outlining the types of defects found and the steps taken to produce these. You will also maintain documentation, such as change logs, regarding software and application defects which will help you recognize similar problems in the future and to provide quick resolution.
  • Apply any knowledge you have found early in the software development process to recognize the potential for any operational issues, assess risks, and resolve issues before any new development is completed.

What are we looking for in a QA Software Tester?

To be successful in apply for the role of Graduate QA Software Tester you must have the following skills and qualifications:

  • An IT related degree
  • Excellent communication skills both verbal and written
  • The ability to work on your own or as a team to reach a common goal
  • The ability to work on multiple projects at once
  • Be willing to enter an office environment for at least 3 days a week
  • The ability to learn both on your own and guided by a senior member of the team

You must also have exposure to two or more of the following technologies:

  • C# / asp.net / React / Javascript or TypeScript
  • Exposure to SQL Server, SQL and databases
  • An understanding of Azure DevOps and the Azure eco system
  • Testing tools such as Selenium or Katalon
  • Understanding of Agile methodologies

37.5 hours per week

Litigation Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £25,000 to £32,000 per annum

 

Purpose of the Role:

  • To mitigate indemnity spend by reviewing incoming litigation to assess if the claim is attached to a business strategy. Apply strategic knowledge weighed against commercial decision making to either instruct lawyers, deal in house or attempt settlement
  • To understand performance of our business strategies both pre and post litigation and work with relevant in-house stakeholders and legal panel in order to improve outcomes
  • Proactively manage a portfolio of litigated cases through to settlement

Key Responsibilities:

  • Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy
  • Prompt and thorough indemnity, liability and fraud investigations on matters where these investigations haven’t yet been concluded
  • Operate with a progressive approach to take individual claims strategies and the business forward
  • Regular feedback sessions with all business areas to improve quality and strategies
  • Act as a referral point for all areas of the business on Litigated matters
  • Key link between Panel Lawyers and the business
  • Assist with Ad-hoc tasks as the business needs dictate

Critical Competencies:

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Experience

  • Significant claims experience and extensive working knowledge of the Pre Action Protocol, Civil Procedure Rules

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Mitigation Handler - Sevenoaks

Full Time – Permanent

Sevenoaks

Salary: Ranging from £19,500 to £27,000

 

An exciting opportunity for a Mitigation Handler has become available to join our fast-paced Haven Claims division.

You will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by Proactively managing a portfolio of motor claims from allocation through to settlement. You will monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.

What You Will Be Doing:

  • Validate all claims for indemnity and fraud
  • Accurately assess liability
  • Contact all potential claimants or representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
  • Ensure indemnity spend is minimized by commercial decision making
  • Proactive diary management to monitor and progress live hire cases
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines

What We’re Looking For:

  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as part of a team

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Operational Compliance Controller

Full Time – Permanent

Working from Home, with occasional visits to office in Liverpool City Centre

Salary: up to £40,000 per annum

 

​The Granite Group’s Compliance function is responsible for ensuring all group companies are in compliance with relevant laws and regulation; guided by the objective of adding value to improve the operations of the group. The Compliance team plays a critical role in protecting the assets, reputation and sustainability of the Group. The team adds value through helping improve the internal control system; bringing a rigorous approach to evaluating and improving the effectiveness of risk management, control and governance processes.

As the Operational Compliance Controller you will contribute to and support the group’s governance, risk and compliance framework; responsible for the day to day management of the Compliance function where you will collaborate with all business functions to an appropriate level of stakeholder management, reporting and ensuring best practices are shared amongst the business.

What You’ll Be Doing:

  • Lead on operational implementation of legislation and regulation, subsequently monitoring adherence
  • Operate the Compliance Monitoring Programme, ensuring all activities are fulfilled correctly and on time
  • Provide operational compliance advice/approval to business functions in efficient and effective manner, ensuring the operational activity in question is understood fully before providing advice. Keeping detailed records of all compliance approvals provided
  • Support an environment that balances innovation and compliance to result in a can-do culture
  • Identify compliance and risk issues and provide solutions in a timely manner
  • Be a key contact for staff who act as the first line of defence engagement to guide on conduct risk and compliance issues
  • Regularly review existing products, services and related materials
  • Ensuring that all staff are aware of, and comply with, the firm’s own procedures and all relevant FCA requirements in relation to selling practices
  • Ensure appropriate operational controls are in place to manage conduct risk
  • Maintain compliance &/or regulatory policies, procedures and processes to ensure they support the business in satisfying compliance requirements and reflects operations
  • Provide operational updates and MI on compliance matters to senior management regularly
  • Provide high-level compliance operational updates and MI quarterly to the Audit, Risk and Compliance Committee
  • Ensure compliance information is cascaded to all staff and ensure compliance is covered appropriately in the training programme
  • Carry out periodic compliance and thematic reviews of operational activities, included outsourced activities and suppliers
  • Establish and implement suite of operational compliance requirements for all products, services and channels
  • Document control weaknesses and deficiencies and define recommendations for risk mitigation and improvement
  • Record and manage any non-compliance incidents or notifiable breaches, reporting to the Head of Compliance and Risk
  • Record and manage risk incidents, ensuring they are resolved and the incident log is up to date at all times. Reporting to the Head of Compliance and Risk immediately
  • Perform risk assessments on compliance matters across operational business functions
  • Report to the Head of Compliance and Risk monthly on operational risk incidents, testing on risk controls, changes in risk ratings or controls
  • Ensure effective compliance and risk controls are operational in respect of sub-broker and appointed representative activities
  • Keep up to date with industry knowledge to ensure appropriate competency levels are maintained including, keeping abreast of FCA and other applicable regulatory developments
  • Identify opportunities to enhance operational efficiency and effectiveness in a compliant manner
  • Ensure compliance projects are delivered on time, fully documented, and have received appropriate approval from the Head of Compliance or Audit, Risk and Compliance Committee
  • Be accountable for meeting deliverables, KPIs, and objectives, implementing feedback provided
  • Operate and champion the Group’s Governance, Risk and Compliance platform
  • Build and maintain strong working relationships internally
  • Promoting compliance culture and risk-awareness

What We’re Looking For:

  • Compliance experience within the insurance industry
  • Detailed knowledge of FCA regulations
  • The ability to support and influence colleagues in relation to their compliance and risk responsibilities
  • Experience of performing in and / or leading highly effective teams; identifying / implementing improvements to operating methodologies and inspiring excellent performance
  • Tenacity to investigate areas of concern across all business functions
  • An ability to interpret, understand, maintain and advise the business on a broad range or legal and regulatory issues
  • Strong reporting skills
  • Good at cultivating relationships with stakeholders and within the Granite group, building trust that facilitates an open mindset and free exchange of information
  • Function independently, on own initiative and multi-task in a dynamic, changing environment
  • Excellent presentation and communication (oral and written), and project management skills
  • Ability to adapt communication style to tailor approach to suit varied stakeholder needs

Monday to Friday 9:00am to 5:30pm,
37.5 hours per week

Operations Team Leader - Liverpool

Full Time – Permanent

Liverpool

Salary: Ranging from £31,500 to £37,500 per annum

 

What You Will Be Doing:

  • To lead a team of Operational Claims handlers to achieve first class quality and technical claims handling
  • Maximise operational efficiencies
  • Development of team members
  • Accountability for team’s performance against set objectives
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
  • Drive a culture of continuous improvement
  • Keep abreast of relevant technical and market developments
  • Effectively communicate through engagement and collaboration with team members and the wider business
  • Assist with Ad-hoc tasks as the business needs dictate

What We’re Looking For:

  • Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • Clear, focused and determined approach to problem solving
  • Effective communicator at all levels of the business
  • Highly motivated self-starter

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Pricing Analyst

Role: Pricing Analyst

Location: London

Working hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

Salary: Competitive depending on experience

What You Will Be Doing:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

What We’re Looking For:

  • Forecast Revenue and market share information
  • Use of statistic modelling methods
  • Preparing and delivering reports on various projects including pricing strategies
  • Analyse and manipulate data
  • Recommend pricing strategies based on market trends
  • Develop Pricing tools to enhance and adjust sales and prices quickly and efficiently
  • Deliver presentations to senior management and stakeholders across the business
  • Continuously monitor and audit data to identify risks and sales training needed
  • Identify and resolve problems in a timely manner

 

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

 

Property Damage Handler - Liverpool

Full Time – Permanent

Liverpool

Salary: £18,125 per annum

 

Purpose of Role:

  • To effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement
  • Ensure indemnity spend is minimized by commercial decision making

Key Responsibilities:

  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

Critical Competencies:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

Monday to Friday 9:00am to 5:00pm,
35 hours per week

Renewals Agent

Full Time – Permanent

Liverpool

Salary: Basic salary £18,397 with earning potential up to £23,272 OTE per annum

 

What You Will Be Doing:

  • Ensure that existing customers policies are invited 21 days prior to the policy expiry
  • Engage with customers to ensure the renewal offer meets the customer’s needs
  • Respond to customer queries compliantly and to a high customer service standard
  • Review an allocated renewal invite list
  • Invite policies compliantly
  • Check policy data accuracy
  • Ensure client records are updated appropriately
  • Review a fair analysis of the market
  • Handle inbound and outbound calls
  • Renew motor policies compliantly
  • Auto renew motor policies compliantly
  • Sell added value products compliantly
  • Respond to customer renewal queries in a polite & professional manner

What We’re Looking For:

  • Excellent IT and data entry skills
  • Good standard of numeracy and literacy
  • Ability to communicate well
  • Great attention to detail
  • Excellent administration skills
  • Previous sales or customer service experience
  • Excellent customer service skills, incorporating a confident and pleasant phone manner
  • Good organisational skills and ability to prioritise own workload effectively
  • Target driven
  • Proficient computer skills including Microsoft Excel, Word and Outlook
  • Highly self-motivated
  • Pro-active thinker, able to solve problems independently as they arise
  • Ability to communicate well at all levels both verbally and in writing
  • Polite and professional
  • Work to targets/KPI
  • Team Player

Monday to Friday, on a 3-week rolling rota between 9:00am and 9:00pm,
working 1 in 3 Saturdays from 9:00am to 5:30pm,
37.5 hours per week

SQL Developer

Full Time – Permanent

Liverpool / Formby / Working from Home

Salary: TBD

 

We are seeking an SQL developer to work with our growing agile product development team.

We are currently on a cultural and tech transformation journey utilizing cloud based elastic solutions and are looking for an all round SQL developer with some DB administration experience.

What You’ll Be Doing:

  • ​Involved in agile development practices
  • Supporting the BAU and Development teams
  • Writing SQL CTE queries, procedures, functions, views, triggers
  • Working with complex database schemas with high transaction volumes
  • Migrating to cloud environments
  • Supporting production as well as development systems
  • Paired programming, as required
  • Supporting the Head of Dev and Data Admin in all aspects of Db administration
  • Optimizing enterprise level database systems
  • Implementing data security and redundancy solutions
  • Working with DevOps and Infrastructure engineers

What We’re Looking For:

  • 5+ years’ experience with SQL development
  • Strong Microsoft SQL Server optimal programming techniques
  • Evidence of discipline and diligence
  • Excellent understanding of DRI and database design best practice
  • Experience with transactional and reporting database systems
  • Strong experience in SSIS / SSRS / Power BI
  • Experience with Data Warehouse including development and implement ETL routines according to the Data Warehouse design and architecture
  • Experience of Azure SQL Database / Data factory / Synapse
  • Implementation of database performance optimization techniques
  • Implementation of locking / anti-blocking strategies
  • Experience of replication / log shipping / backup Implementations

Monday to Friday 9:00am to 5:30pm (37.5 hours per week) – flexibility will be required due to the nature of the role

Welcome Team Agent - Commercial Vehicle

Location: Liverpool City Centre

Working hours: Monday to Friday (37.5 hours per week)

Rota: 7.5 hours shifts on a 3-week rotational shift pattern between the hours of 9:00am and 9:00pm, working 1 in 3 Saturdays between the hours of 9:00am and 5.30pm

Salary: £18,500 per annum, plus a competitive bonus

 

We are currently recruiting for Welcome Team Agents to work within our established Commercial Vehicle Welcome Team. This is a validations role acting as a point of contact for new customers who have purchased a commercial vehicle policy and need to confirm their details. If you are a self-motivated individual who is eager to develop their career, is customer focused and professional, enthusiastic and has keen attention to detail, then Acorn is the place to either start or enhance your insurance career.

What You Will Be Doing:

  • Handling inbound customers enquiries
  • Contacting customers who have purchased online to confirm details
  • Handling sensitive information and following data protection principles
  • Adhering to strict FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Problem solving and dealing with difficult calls and customers
  • Taking a high volume of calls during busy times
  • Working as part of a team to ensure all deadlines are met
  • Associated administration duties as required

What We’re Looking For:

  • Sales experience in a target driven role, ideally in an FCA regulated environment
  • Ability to deliver exceptional customer service
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven and motivated
Administrator

Role: Administrator

Location: Formby

Working hours: Monday to Saturday on a 3-week rolling rota (38.5 hours per week)

Salary: Basic FTE £18,500 going up to £20,000 OTE

What You Will Be Doing:

  • ​Dealing with Broker enquiries by telephone
  • Variety of Administrative duties including Policy Validation, Cancellations,
  • Mid-Term Adjustments
  • Liaising with different departments in a professional and efficient manner
  • Problem-solving and dealing with difficult queries
  • Servicing the Haven Line with a broker to broker emphasis
  • Always providing excellent customer service

What We’re Looking For:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in all Microsoft office products
  • Excellent warm personable manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Claims Validation Investigator

Role: Claims Validation Investigator

Location: Working from Home

Working hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Salary: £25,000 to £32,000 per annum

What You Will Be Doing:

  • Investigate, evidence and validate claims to optimise claims resolution
  • Provide value-added evidence on liability, indemnity and CFU investigations
  • Utilise desktop investigative and validation tools to validate or repudiate claims
  • Mitigate supplier claims spend by producing quality and efficient investigation service
  • Collaboration with all claim’s functions to provide a value-added investigations service
  • Prioritisation of tasks in accordance with the business needs and in line with SLAs
  • Engaging with customers, witnesses and third parties to obtain key evidence to support decision making on indemnity and liability
  • Validation of Fire and Theft claims utilising desktop investigation tools
  • Investigation and production of quality evidence for large loss and CFU referrals
  • Assist with the investigation of Fraud rings
  • Any other Ad hoc task as the needs of the business dictate

What We’re Looking For:

  • Strong persuasive and investigative skills
  • Good customer engagement skills
  • Ability to balance customer experience with the tenacity required to achieve the optimum outcome
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Motivated self-starter
  • Ability to work as a team

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Motor Desktop Engineer

Role: Desktop Motor Engineer ​

Location: Home Based with visits to the office

Working hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week.

Salary: Ranging from £29,000 to £37,000

What You Will Be Doing:

  • Obtaining high quality value for money repairs that do not adversely affect the safety of the vehicle
  • Producing prompt and accurate reports, estimates and authorisation of repairs, together with valuation of vehicles
  • Accurate categorisation and timely disposal of salvage in accordance with the ABI guidelines
  • Developing and maintaining effective relationships with claims handlers, repairers and intermediaries to ensure the best outcome for the business and customer
  • Monitoring repair work and activities of repairers so to ensure that the average repair cost falls within the motor engineers’ territory minimum number of substandard repair referrals

What We’re Looking For:

  • Thorough knowledge of the details of the methods of motor vehicle accident repair
  • Experience in estimating and negotiation
  • VDA ATA AQP Accreditation
  • Thorough knowledge of Computerised Estimation Systems (Audatex and Glassmatix)
  • Thorough knowledge of Thatcham Escribe

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Accounts Assistant

Role: Accounts Assistant

Location: Mersey Chambers, Liverpool (currently working from home)

Working Hours: Monday to Friday 9:00 am to 5:30 pm (37.5 hours per week)

 

What You Will Be Doing:

  • Providing daily support for the group-wide finance function

What We’re Looking For:

  • Self-motivated with a “can do” attitude
  • Ambitious and keen to develop their career
  • Up for a challenge
  • Team player

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Total Loss Handler (Liverpool)

Job Title: Total Loss Handler

Location: Liverpool

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hrs per week

Salary: £18,125 to £24,000 per annum

What You Will Be Doing:

  • To effectively manage the Non-Fault Total Loss portfolio
  • To manage claims effectively to deliver the right outcome for our Customers and The Granite Group
  • To lead by example and endorse the company behaviours and values
  • To achieve first-class technical and quality claims handling
  • To maximise the recovery settlement

What We’re Looking For:

  • Endorse and drive company values and behaviours
  • Be competent in department processes
  • Be a highly motivated self-starter
  • Possess proficient complaints handling capability
  • Have a clear, focused and determined approach to problem-solving
  • Have an authoritative manner with the ability to listen
  • Have strong technical experience
  • Possess persuasive, strong and confident negotiation skills
  • Have a mature approach, with the ability to command the respect of the team
  • A minimum of 2 years motor claims experience or transferable relevant skills
  • Experience in administering Total Loss claims
  • Preferred but not essential Cert CII qualified or working towards

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Total Loss Handler (Internal)

Job Title: Total Loss Handler

Location: Liverpool/Sevenoaks

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hrs per week

Salary: £18,125 to £24,000 per annum

What You Will Be Doing:

  • To effectively manage the Non-Fault Total Loss portfolio
  • To manage claims effectively to deliver the right outcome for our Customers and The Granite Group
  • To lead by example and endorse the company behaviours and values
  • To achieve first-class technical and quality claims handling
  • To maximise the recovery settlement

What We’re Looking For:

  • Endorse and drive company values and behaviours
  • Be competent in department processes
  • Be a highly motivated self-starter
  • Possess proficient complaints handling capability
  • Have a clear, focused and determined approach to problem-solving
  • Have an authoritative manner with the ability to listen
  • Have strong technical experience
  • Possess persuasive, strong and confident negotiation skills
  • Have a mature approach, with the ability to command the respect of the team
  • A minimum of 2 years motor claims experience or transferable relevant skills
  • Experience in administering Total Loss claims
  • Preferred but not essential Cert CII qualified or working towards

You must have at least 12 months of continuous employment within Acorn Insurance/Granite, however, no previous supervisory or management experience is required. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Complaint Handler (Liverpool)

Job Title: Complaint Handler

Reports to: Operations

Business Division: Claims

Location: Liverpool

Salary: Ranging from £20,000 to £25,000

Working Hours: Monday to Friday, 9:00 am – 5:00 pm

What You Will Be Doing:

  • To achieve a prompt and fair resolution of non-reportable and reportable motor claim complaints, adhering to company guidelines, the principles of TCF and external regulation
  • To manage and resolve all complaints requiring Financial Ombudsman Service escalation
  • To identify root causes of complaints and provide feedback to the business to ensure that the customer journey is continually improved
  • To ensure that complaint related compensation is minimised with the application of early and effective decision making, problem-solving and commercial considerations

What We’re Looking For:

  • Excellent customer service and negotiation skills
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Commercial and regulatory awareness
  • Motivated self-starter
  • Ability to work as part of a team

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Marketing Executive (Internal)

Role: ​Marketing Executive

Location: Liverpool/Working from home

Working hours: 37.5 Monday to Friday 9:00 am to 5:30 pm

Salary: £20,000 to £25,000 per annum

What You Will Be Doing:

  • Developing and managing Google Ads campaigns – both search and display
  • Developing and managing social media campaigns
  • Developing content in line with best practice organic optimisation
  • Website updates
  • Working with digital and creative agencies to deliver creative assets
  • Monthly reporting of website performance and all other marketing activities
  • Developing and managing email campaigns
  • Copywriting and developing customer direct communications
  • Working with stakeholders across the business
  • Working closely with and supporting other members of the Marketing Team where necessary

What We’re Looking For:

  • ​Marketing or related qualification
  • 1-2 Years Marketing experience
  • Experience in managing Google Ads campaigns is desirable
  • Knowledge across all key aspects of digital marketing
  • Experience in using tracking and analytics platforms such as Google Analytics is desirable
  • Previous use of content management systems desirable
  • Team player
  • Able to work within a budget
  • Excellent copy writing and proof-reading skills
  • Excellent attention to detail
  • Customer-oriented
  • Results-focused
  • Excellent communication and presentation skills
  • Proactive and motivated: a self-starter
  • Organised – Strong multi-tasking capabilities
  • Flexible approach to work required and working hours during peak times, a positive team spirit
  • Ability to effectively prioritise and execute tasks and meet tight deadlines

When you apply, you will be asked to provide your Employee ID number. This can be found on People HR. You will need to go to the ‘Me’ tab, then select the ‘Personal’ section. You can then find your Employee ID number near the bottom of the page. Please also upload a current CV and cover letter when prompted.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Marketing Executive (Fixed Term Contract, Internal)

Role:​Marketing Executive (Fixed Term Contract, Internal)

Location: Liverpool/Remote working

Working hours: 37.5 Monday to Friday 9:00 am to 5:30 pm (6-month Fixed term contract)

Salary: £20,000 to £25,000

What You Will Be Doing:

  • ​Developing and managing Google Ads campaigns – both search and display
  • Developing and managing social media campaigns
  • Developing content in line with best practice organic optimisation
  • Website updates
  • Working with digital and creative agencies to deliver creative assets
  • Monthly reporting of website performance and all other marketing activities
  • Developing and managing email campaigns
  • Copywriting and developing customer direct communications
  • Working with stakeholders across the business
  • Working closely with and supporting other members of the Marketing Team where necessary

What We’re Looking For:

  • ​Marketing or related qualification
  • 1-2 Years Marketing experience
  • Experience in managing Google Ads campaigns is desirable
  • Knowledge across all key aspects of digital marketing
  • Experience in using tracking and analytics platforms such as Google Analytics is desirable
  • Previous use of content management systems desirable
  • Team player
  • Able to work within a budget
  • Excellent copy writing and proof-reading skills
  • Excellent attention to detail
  • Customer-oriented
  • Results-focused
  • Excellent communication and presentation skills
  • Proactive and motivated: a self-starter
  • Organised – Strong multi-tasking capabilities
  • Flexible approach to work required and working hours during peak times, a positive team spirit
  • Ability to effectively prioritise and execute tasks and meet tight deadlines

When you apply, you will be asked to provide your Employee ID number. This can be found on People HR. You will need to go to the ‘Me’ tab, then select the ‘Personal’ section. You can then find your Employee ID number near the bottom of the page. Please also upload a current CV and cover letter when prompted.

Important: Please advise your current manager of your intention to apply.

Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Customer Service Representative - Taxi Team (Internal)

Role: Customer Service Representative

Location: Home and office-based roles available

Working Hours: Monday to Saturday between 8:00 am to 9:00 pm on a 3-week rolling rota, 37.5 hours per week

What You Will Be Doing:

  • Responding to Taxi and Commercial Customer queries about their insurance policies via phone, email and webchat
  • Identifying and assessing customer needs to achieve satisfaction and a one-call resolution
  • Have multiple conversations with different customers on webchat without compromising the quality of the chats
  • Making changes to customers insurance policies
  • Provide accurate information to customers about their insurance policy
  • Dealing with customer queries over direct debit payments
  • Ensure all customer records are updated accurately
  • Contact customers by phone and email for outstanding documentation
  • Investigate and resolve customer complaints

What We’re Looking For:

  • ​A real positive “can do” attitude
  • A genuine desire to ensure a good customer outcome
  • Excellent verbal and written communication skills
  • Great listening skills
  • High level of accuracy and attention to detail
  • Good problem solver
  • Ability to work in a fast-paced environment
  • Ability to multi-task and manage time effectively
  • Be able to demonstrate patience and empathy

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

​Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Liability Claims Handler

Role: ​Liability Claims Handler

Location: Liverpool

Working hours: Monday to Friday 9:00 am to 5.00 pm, 35 hours per week.

Salary: From £21,000 to £24,000

What You Will Be Doing:

  • To manage a small portfolio of TBE claims as decisively and efficiently as possible
  • The high volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible
  • Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established
  • Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault
  • Validate all claims for indemnity and fraud concerns
  • Identify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage
  • Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision
  • Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s App
  • Managing claims in line with the reserving philosophy and applying a bold approach when considering closures
  • Proactive diary management to monitor and progress each claim

What We’re Looking For:

  • Proactive claims handling skills
  • Persuasive, strong and confident communicator
  • Solid desktop investigations
  • Motivated self-starter

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on​ 01704 336 012​ or alternatively email ​talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Property Damage Handler

Role: Property Damage Handler

Location: Sevenoaks

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Salary: £18,125 per annum

What you will be doing:

  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • The accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Adherence to best practices and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

What we’re looking for:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Taxi Operations Manager (Internal)

Role: Taxi Operations Manager

Location: Formby

Working Hours: Monday to Saturday between 9:00 am and 5:30 pm, 37.5 hours per week

What you will be doing:

  • ​Coaching and developing a team of Taxi Department managers and representatives to deliver a consistently positive customer experience
  • Meeting and exceeding team and departmental key performance indicators & budgetary requirements
  • Actively practicing TCF principles and striving to achieve one-call resolution
  • Meeting defined targets and delivering continuous improvements in performance and productivity
  • Regularly conducting 1-2-1’s, coaching, call monitoring and quality feedback
  • Communicating clear messages confidently and able to motivate all team members
  • Proactively utilise management information to identify gaps in process and service delivery, with an objective to continuously improve these areas
  • Be accountable for the interrogation of both historic and real-time performance data to improve customer service
  • Ensure general Day to Day team leadership, including admin tasks, daily plans and allocating workloads, ensuring that the daily running of the team is not compromised in any way
  • Ensure that team members are carrying out their duties and responsibilities in accordance with instructions
  • Acting upon customer feedback and carrying out route cause analysis to improve processes and services to increase satisfaction
  • Managing sickness absence by ensuring team members follow correct reporting procedures, updating absence on internal systems and completing a return to work meetings
  • Recruit, onboard develop, coach and lead a high-quality team of enthusiastic customer service representatives to provide an
  • inspirational customer experience.
  • Motivate and encourage all members of the team to embrace the department culture and uphold the company values.

What we’re looking for:

  • ​Experience in supporting target operating model transformation to deliver operational efficiencies and improvements
  • A clear vision of what excellent service looks like and a passion for consistent delivery of exceeding customer expectations
  • Ability to communicate clearly and effectively to the team and present information in ways that promote understanding and colleague buy-in
  • Articulates a vision that generates excitement, enthusiasm and commitment
  • Comfortable in challenging the status quo in a constructive and collaborative way
  • Effective in utilising interpersonal and influencing skills where appropriate​

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance record.

Important: Please advise your current manager of your intention to apply.

​Please direct any questions to talentacquisition@acorninsure.com and not to the department manager.

Sales Agent - Private Car Team

Role: Sales Agent

Location: Liverpool City Centre

Working hours: Monday to Friday 9:00 am to 5:30 pm working 1 in 3 Saturdays until 5:30 pm, 37.5 hours per week

​Salary: Basic salary £18,397 with earning potential up to £23,272 OTE per annum

What you will be doing:

  • Quoting/selling car insurance to new and existing customers, whilst providing great customer service
  • As a sales agent, you will introduce customers to our complimentary optional products
  • Handling sensitive information and following data protection principles
  • Adhering to FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Showing excellent Customer Service finding solutions to meet customer needs
  • Working as part of a team towards individual and team targets
  • Associated administration duties as required

What we’re looking for:

  • Sales experience in a target driven role
  • Experience of working within a regulated industry is advantageous but not essential
  • Ability to deliver exceptional customer service
  • Able to understand bespoke systems
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven, motivated and ambitious individuals

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Refer a Friend Scheme

Congratulations!

Our Colleague and your friend have personally recommended you to apply to our referral scheme.

Welcome to The Granite Group, we truly believe that our employees are the heart of who we are. We live our company values to deliver the best possible service to our customers. At The Granite Group, we recognise the importance of integrity and career development for both our employees and our company.

We greatly value personal recommendations of top talent into the business and we acknowledge that this can help to steer the business to its continuous success.

Our Refer a Friend Scheme offers our employees the opportunity to proudly represent The Granite Group and personally recommend top talent into the business.

About Acorn Insurance

We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist.

Why Acorn Insurance?

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

  • Perk Box Online & High Street vouchers and discounts
  • Free monthly Café Nero Coffee
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Service-related holiday entitlement capped at 32 days (including bank holidays)
  • Clearly defined progression paths with training and support
  • National vocational qualifications
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support network including:
  • 4 Free Counselling Sessions
  • Access to a free 4-week programme of CBT with a trained Therapist Mentor
  • Unlimited access to a telephone councillor 365 days a year, 24/7
  • A UK wide network of Mental Health First Aiders
  • Competitive salary
  • Free Hot Drinks on Site
  • Dress Down Days
  • Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and
  • Love to Shop Vouchers
  • Company Pension Scheme
  • Charity fundraising events

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard

Customer Telephony Agent (Remote Welcome Team)

Role: Customer Telephony Agent

Location: Remote Working

Working hours:​

Monday to Friday, 9.00 am to 5.00 pm 35 hours per week
Monday to Friday 9:00 am to 1:00 pm 20 hours per week
Monday to Friday 10:00 am to 2:00 pm 20 hours per week
Monday to Friday 1:00 pm to 5:00 pm 20 hours per week

Other work patterns will be taken into consideration for the right candidate

Salary: ​£16,380 FTE pro-rata for part-time staff

What you will be doing:

  • Sort and dispatch calls/emails to the relevant department in a timely manner.
    Responsible for answering calls in a professional manner with a warm and welcoming tone.
    Provide a personalised, informative and professional service for all customers.
    Update and amend information when changes occur.
    Resolve queries competently and enthusiastically to represent the department in a professional manner.
    Excellent telephone manner, with the ability to communicate effectively.
    Work to assigned KPI’s and SLA’s.
    Working as part of a team to achieve targets and SLA’s.
    Be always an ambassador for the company.

What we’re looking for:

  • Excellent customer service skills
  • Quick fast-paced problem-solving ability
  • Positive can-do attitude
  • Good IT skills and a confident communicator
  • Motivated self-starter
  • Passionate about working as part of a team
  • Excellent organisational and prioritisation skills with strong attention to detail
  • Have a desire to develop skills and experience within the insurance industry

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Complaint Handler (Sevenoaks)

Job Title: Complaint Handler

Reports to: Operations

Business Division: Claims

Location: Sevenoaks

Working Hours: Monday to Friday, 9am – 5pm

Closing Date: 21/01/2022

What you will be doing:

  • Conduct prompt and thorough complaint investigations, collating all available evidence to arrive at a fair and reasonable assessment of the matter under consideration
  • Capture and record key data ensuring its integrity throughout the lifecycle of the complaint
  • Excel against customer service level expectations and take ownership of all related communication
  • Ensure effective discussion and communication to all complainants regarding progression and decisions
  • Accurate assessment and mitigation of complaint financial exposure
  • Maintain effective portfolio and diary management to minimise complaint lifecycle and adhere to strict regulatory timelines
  • Analyse and deliver feedback on complaint handling to promote continuous improvement within the business

What we’re looking for:

  • Excellent customer service and negotiation skills
  • Persuasive, strong and confident communicator
  • Ability to use own initiative to explore all options to achieve the best outcome for the business
  • Commercial and regulatory awareness
  • Motivated self-starter
  • Ability to work as part of a team

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Personal Injury Claims Handler

Role: ​Personal Injury Claims Handler

Location: Liverpool

Working hours: Monday to Friday 9:00am to 5:00pm

Salary: Ranging from £22,000 to £32,000 per annum

Closing Date: 21/01/2022

What you will be doing:

  • To proactively manage a portfolio of motor claims. Predominantly Third party Personal Injury claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement
  • To provide technical support and guidance to less experienced claims handlers and be available to act as a referral point
  • To ensure indemnity spend is minimized by commercial decision making
  • Accountability for own performance against set objectives
  • Validate all claims for indemnity and fraud
  • Proactive and correct assessment of liability
  • Accurate quantum assessment of claims presented using the relevant tools available to assist
  • Application of accurate reserves in line with company guidelines
  • Assist with coaching and mentoring of less experienced handlers
  • Adherence to best practice and key strategies
  • Effective file and portfolio management
  • Any other Ad hoc task as the needs of the business dictate

What we’re looking for:

  • Ability to work in a culture of openness, trust, and respect
  • Strong organisation skills with the ability to prioritise tasks
  • Ability to fact find and analyse information to result in accurate decision making
  • Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal
  • Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Recoveries Handler (Sevenoaks)

Role: Claims Progression and Recovery Specialist

Location: Sevenoaks

Working Hours: Monday to Friday 9:00am – 5:00pm, 35 hours per week

Salary: £20,000 – £24,000​per annum

Closing Date: 21/01/2022

What you will be doing:

  • Demonstrate excellent technical knowledge with regards to liability
  • To review and record all new allocations, ensuring minimal leakage
  • Manage claims and provide evidence to support prompt and full resolution in our favour
  • Drive adherence to relevant SLA’s within the team and our suppliers
  • Prepare claims for effective recovery on behalf of Haven and Haven’s customers
  • Work closely with suppliers to ensure the best customer journey
  • Ensure portfolio is managed within SLA
  • Manage and resolve repair / total loss complaints
  • Understand insurance principles
  • Negotiation of subrogated outlays
  • Manage a portfolio of aged debt
  • Liaise with solicitors when our outlay is in litigation
  • Provide updates on aged debt profilin in form of MI reporting
  • Have a solid understanding of the pre-action and litigation protocol processes
  • Ensure that all aged debt is litigated at the earliest opportunity optimising recovery

What we’re looking for:

  • Able to work as part of a team and independently
  • Able to work to tight timescales
  • Highly motivated self-starter
  • Able to pay attention to detail
  • Analytically minded
  • Regulatory aware
  • A strong communicator and able to communicate well at all levels both verbally and in writing
  • Able to evidence previous experience in a similar role
  • Able to demonstrate strong organisational skills and an ability to prioritise own workload effectively
  • Highly self-motivated
  • Pro-active thinker, clear, focused and a determined approach to problem solving
  • Persuasive and possesses confident negotiation skills

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

IT Infrastructure Engineer (Internal)

Role: IT Infrastructure Engineer

Reports to: Assistant IT Manager

Business Division: Information Technology

Location: Sevenoaks

Working Hours: Monday to Friday on a shift rota covering business hours; 8:00am to 5:00pm

On Call from home 1 in 4 Weekends; 9:00am to 5:00pm

What you will be doing:

  • You will be primary SME for at least one of the technologies within our infrastructure
  • Excellent communicator able to clearly understand, solve and educate the teams in all technical issues related to your specialisms; have a broad knowledge of infrastructure technologies and best practices
  • Provide deskside and remote IT support to the business user base including Triaging, prioritisation, and actioning of support requests
  • Work with the IT Management Team, Acorn Infrastructure Team and External technical resources by providing technical expertise to support the design of end to end, secure and scalable performant Infrastructure solutions
  • Participate in the deployment and implementation of the infrastructure technologies
  • Perform technical evaluation of products within the infrastructure domain
  • Participate in the technical design of best of breed solutions, exploiting industry best practice
  • Work closely with the IT Management Team and peers to deliver cost-effective solutions in line with the IT strategy & roadmap whilst implementing appropriate control mechanisms
  • Contribute to capacity planning exercises across infrastructure platforms using load testing plans/tools
  • Be continually aware of enhancements available within the current infrastructure solutions as well as any shifts in technology and enhancements that would benefit the business and be able to converse with the wider teams
  • Review vulnerability scan and penetration test results and perform remediation actions
  • Keep abreast of known and emerging security risks and tools
  • Work with a security function, including the Data Protection Officer to ensure policies are maintained and audited, including but not limited to; PCI/DSS, GDPR and other standards are adhered to

What we’re looking for:

  • Minimum 2 years experience in a similar role in similar-sized organisation or an opportunity for an experienced 2nd line support engineer to step into an Infrastructure focused role
  • Previous involvement in the implementation of infrastructure solutions
  • Ability to effectively self-manage time and prioritise support tickets based on type and severity of the reported incident
  • Be a “Team Player” and be willing to take on other tasks within the IT department when required
  • Demonstrate the experience and maturity to be capable of working under minimum supervision to meet the required objectives and deadlines.
  • Experience of working on multi-tier, high volume, transactional system platforms and an understanding of the challenges and management
  • Experience in creating and maintaining technical solution documents
  • The proactive and logical approach to fault identification, troubleshooting and problem solving
  • Ability to articulate IT issues to non-IT people

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Finance Assistant (Internal)

Role: Finance Assistant

Location: Sevenoaks

Working Hours: Monday to Friday 9:00am to 5:00pm (35 hours per week)

Closing Date: 21/01/2022

What you will be doing:

  • Bordereaux Payments to all suppliers
  • Processing online electronic banking
  • Setting up and maintaining instalment plans
  • Cheque production
  • Posting and allocating receipts
  • Recovery process & banking cheques
  • Accounts reconciliation
  • Maintaining an excel spreadsheet recording all debt recovery activity
  • Cheque cancellations
  • First point of contact for all payment queries
  • Identification and analysis of payment errors
  • Support the Claims function with any ad hoc responsibilities and projects as required

What we’re looking for:

  • ​Strong interpersonal skills
  • A team player
  • Attention to detail with high level of numeracy and literary competence
  • Experienced in both MS Excel and MS word

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Welcome Team Agent (Internal)

Role: Welcome Team Agent

Location: Liverpool City Centre

Working Hours: Monday to Friday (38.6 hours per week)

Rota: 3-week rolling rota between 9:00am and 9:00pm (1 in 3 Saturdays 9:00am to 5:30pm)

What you will be doing:

  • Ensuring all details on applications are honest and accurate
  • Performing checks on applicants’ details to confirm the accuracy
  • Updating details and advising customers of any change in the price of their premium
  • Assisting clients in providing vital information
  • Promoting bespoke packages relating to the client’s needs
  • Always providing excellent customer service

What we’re looking for:

  • Customer service experience in a target driven role
  • Able to understand bespoke systems and be proficient in Microsoft office
  • Warm personable phone manner
  • Patient and empathetic
  • Meticulous attention to detail
  • Target driven and motivated

The ideal candidate should be comfortable with working towards targets within a fast-paced environment and be proficient in Microsoft Office.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Real Time Analyst (Internal)

Role: Real-Time Analyst

Location: Liverpool

Working Hours: Monday to Friday 9:00 am to 5:30 pm, 37.5 hours per week

Closing Date: 21/01/2022

What you will be doing:

  • Analysing claims real-time telephony queues
  • Managing day to day agent telephony activities
  • Observing trends pulled from the telephony data, analysing general behaviours and patterns
  • Real-time management of tasks and amendments
  • Fully optimise real-time schedule and forecast a minimum 3 days working days ahead
  • Review live data from +3 days to 2 weeks out to optimise and cross-reference with leavers, planned and unplanned, etc.
  • Support managers with planning routine tasks such as 121’s, meetings and mandatory training whilst ensuring enough agent support are available on business lines
  • As a real-time analyst, you will work alongside the resource planners and relay feedback from real-time results
  • Manage daily/weekly/monthly spreadsheets to be shared with the manager and senior manager population
  • Collate and analyse data from various sources and prepare to report information with commentary and solutions to the management team
  • Manage, update, and maintain WFH system
  • Improve short-term schedule efficiency through shrinkage management rules
  • Ensure report content validity and accuracy against requirements
  • Ad-hoc requests as needed

What we’re looking for:

  • Analytical problem solver
  • Multitasker
  • Advanced knowledge of Excel
  • Ability to analyse large volumes of data to produce reports
  • Strong stakeholder management skills, with the ability to engage at all levels within a business
  • Strong customer focus, who is a proactive self-starter with a forward-thinking approach to driving insight and change
  • Experience working in a Claims telephony environment

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance records.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Salvage Administrator (Sevenoaks)

Role: Salvage Administrator

Location: Sevenoaks

Working Hours: Monday to Friday 9:00 am to 5:00 pm, 35 hours per week

Closing Date: 21/01/2022

What you will be doing:

  • Provide quality customer service to customers and manage customer expectations
  • Taking ownership of all salvage lots by managing own workload
  • Prompt attention to problem clearances
  • Accurate adherence to the safeguarding program
  • Attention to detail on all work done around the salvage element of the claim
  • As a salvage administrator, you will ensure thorough chronological record keeping of all activity within file claim notes
  • Manage effective communication and relationship building regarding salvage decisions and progression whilst minimising storage charges.
  • Maintain and manage effective diary management to maximise salvage disposal times
  • Ability to provide an expert approach to problem-solving
  • Be proficient in the use and application of Visualfiles and other inelegance systems
  • The Salvage Administrator will endorse and drive the company values and behaviours

What we’re looking for:

  • Attention to detail
  • Strong ability to problem solve
  • Motivated self-starter
  • Confident and persuasive communicator with strong relationship building skills
  • PC literate with excellent administration and processing skills
  • Ability to work as a team
  • Experience working in a Claims environment

You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance records.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Sales Agent - Private Car (Internal)

Role: Sales Agent

Department: Private Car

Location: Mersey Chambers

Working Hours: Monday to Friday from 9:00 am to 5:30 pm plus 1 in 3 Saturdays from 9:00 am to 5:30 pm, 37.5 hours per week

Closing Date: 21/01/2022

What you will be doing:

  • Quoting/selling car insurance to new and existing customers
  • Introducing customers to our complimentary optional products
  • Handling sensitive information and following data protection principles
  • Adhering to FCA guidelines
  • Providing a professional service and promoting our brand in a positive manner
  • Finding solutions to meet customer needs
  • Working as part of a team towards individual and team targets
  • Associated administration duties as required

What we’re looking for:

  • Sales experience in a target driven role
  • Experience of working within a regulated industry is advantageous but not essential
  • Ability to deliver exceptional customer service
  • Able to understand bespoke systems
  • Excellent warm personable manner
  • Meticulous attention to detail
  • Target driven, motivated and ambitious individuals

You must have at least 12 months of continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good timekeeping and attendance records.

Important: Please advise your current manager of your intention to apply.

If you would like any further information, please call our Talent Acquisition Department who will be happy to assist you with any queries on 01704 336 012 or alternatively email talentacquisition@acorninsure.com

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.